Shipping rates are charged at the flat rate of £3.95 per order. Free shipping is available for orders of £50 or more.
We want to be transparent about our shipping fees. We do not profit on the shipping costs we charge our Ecohumans. We aim to remain competitive, which unfortunately leads to us absorbing a large part of the cost of shipping including shipping insurance for loss or damage during transit. We choose to do this rather than incorporate the cost of shipping through inflating product prices.
Shipping will be via Royal Mail or Courier and with a standard delivery time of 1-3 business days upon receipt of order dispatch.
We use recyclable cardboard containers and strive to re-use all of our inbound packaging. Where void fill is required we use biodegradable and compostable packing peanuts.
Returns should be sent to:
Returns - Ecohuman Ltd
3 Perceton Gate
Please include details of the sender address and a copy of the order reference number. This can be found on the order acknowledgment email. This is different to the packing reference number included with the Products sent for delivery.
Notice of the intent to return the Product should be made within 30 days of receipt of the Product. Upon acknowledgement of your intent from us the Product should be returned as soon as reasonably possible. Made to order Products are non-returnable except for instances where they are deemed defective.
Upon receipt of the returned Product we will examine the Product as soon as reasonably possible and notify you of your refund. Refunds will be made as soon as reasonably possible and, in any case within 7 days of the day we notified you of your entitlement to a refund.
The refund will include the price paid for the Product in full and associated delivery costs. Should your order contain multiple Products of which not all were returned, the delivery charge will not be refundable. The cost of returns postage is the responsibility of the sender unless the return is a result of a defective Product.
The sender accepts responsibility for ensuring safe delivery of the Product to Ecohuman Ltd at the returns address above. We advise sending returns via recorded delivery and ensure appropriate cover is in place for loss or damage to the Product.
Please see our terms and conditions ecohuman.co.uk/pages/legal-stuff for more information or contact us at firstname.lastname@example.org.